If you've got questions, we've got the answers.
01
What services does Fierce offer?
We provide a wide range of digital-first marketing services, including digital CX strategy, data engineering, creative services (UI design, video production), technical development (web and mobile), and content production. All managed and coordinated by our Success Managers. See our services section here.
02
How does the project fee model work?
For simple projects, we charge a one-time fee based on your brief. This model is ideal for clients with clearly defined, short-term needs.
03
What is the subscription model?
Our subscription model offers ongoing access to a dedicated team of experts for a monthly fee. This is perfect for clients with continuous or long-term service requirements.
04
How do I choose between project fee and subscription models?
Choose the project fee model for short-term, specific projects. Opt for the subscription model if you need continuous access to our digital talent for ongoing projects.
05
What industries do you specialise in?
We have experience across various industries, including automotive, alcohol, technology, tourism, telecom, healthcare, finance, and more. Our diverse talent pool can handle projects in virtually any digital marketing area.
06
How quickly can I start a project?
We can start assembling your team once we understand your needs, finalise the brief and receive the project commencement fee based upon an approved quotation. Project kick-off times vary but can often start within a few days.
07
What if my project requirements change?
We’re flexible and can adapt to evolving project needs. Just let us know about the changes, and we’ll adjust your team and resources accordingly.
08
How do you ensure the quality of your teams?
Our network consists of vetted professionals with proven expertise. We match you with the best talent based on your specific needs and project goals.
09
Can I scale my team up or down?
Absolutely. Our model is designed to be flexible, allowing you to scale your team size according to your project requirements.
10
What are the costs associated with your services?
Costs vary depending on the project scope and the services required. We provide detailed quotes based on your brief or subscription plan.
11
How do you handle project management?
Each project is managed by an experienced Success Manager who ensures timely delivery and budget adherence. They act as your main point of contact. We utilise the Notion platform for project management and provide our clients with access for transparency, collaboration and real time project status.
12
Do you offer support after project completion?
Yes, we provide post-project support to ensure everything runs smoothly. For ongoing needs, our subscription model ensures continuous access to our expertise.
13
How do you measure project success?
We establish “what success looks like” with our clients in the briefing process and quantify this as far as possible.
Fierce also offers clients its custom digital marketing analytics solution “Luminate” which consolidates and visualises marketing metrics and serves as a reporting tool.
14
How do I get started with Fierce?
Complete a project brief and refine your requirements with one of our Success Managers. We’ll discuss your requirements, recommend the best model for you, and start building your dream team.
Book a call with a success manager today.
15
What if I'm not happy with the work?
Your satisfaction is our top priority. If you're not happy with the work, let us know as soon as possible. We'll work with you to understand the issues and make necessary revisions to meet your expectations. Our goal is to ensure you receive the highest quality results that align with your vision.